1. What is MOXBOS's warranty policy?

MOXBOS offers aΒ 365-day warrantyΒ starting from the day you receive your eyewear. The warranty covers defects inΒ materialΒ andΒ workmanship. ItΒ does not coverΒ damage caused by accidents, neglect, or improper care.

    2. How do I return or exchange an item?

    You can return, exchange, or request a refund for products that do not meet your expectations withinΒ 30 daysΒ of receiving them. Here's what you need to know:
    • Eligibility: Each order is eligible forΒ one return or exchangeΒ withinΒ 30 days.
    • Non-quality issues: We cannot accept returns or exchanges for non-quality issues after the 30-day window.
    • Return options: You can exchange, get a credit, or receive a full refund for the returned product.

    3. What if MOXBOS made a mistake with my order?

    If we made an error, such as sending the wrong prescription or wrong items, we will:
    • Provide aΒ pre-paid shipping labelΒ to return the incorrect items.
    • Offer aΒ replacementΒ or aΒ full refundΒ to your original payment method or as MOXBOS Store Credit.

    4. What if I made a mistake in my order?

    If you made an error, such as selecting the wrong prescription or shipping address:
    • WeΒ cannot provideΒ a pre-paid shipping label for your return.
    • You will need to return the items at your own expense.

    5. How will my refund be processed?

    Your refund will be processed according to the following terms:
    • Refund time: Your refund will be processed withinΒ 7 daysΒ after we receive the returned items.
    • Shipping fee: The original shipping fee (if any) isΒ non-refundable.
    • Refund method: The refund will be issued to your original payment method (credit card, PayPal, etc.). Please allowΒ 3-7 business daysΒ for the funds to appear in your account.

    6. How does the exchange process work?

    The exchange process includes the following steps:
    • We will send you the new item after we receive your returned product.
    • If the new item has aΒ different price, you will need to pay theΒ price difference.

    7. How to return or exchange your eyewear?


      8. Can I modify or cancel my order?

      If you want to modify or cancel your order, please contactΒ MOXBOS Customer Service.Please note that if your order is already in the processing stage, additional processing fees may apply. Please refer to the chart below for details.

        9. Where should I send my return?

        Please note the following return instructions:
        • Do notΒ send your return to the address on the package. This is not the correct return address.
        • Please use theΒ Return Shipping LabelΒ provided or the address you receive from our Customer Service team.

        10. How can I ensure my return is processed smoothly?

        To ensure your return is processed correctly:
        • Only return MOXBOS products, we cannot be responsible for items that are not purchased from MOXBOS.
        • After shipping your return, please contactΒ Customer ServiceΒ with yourΒ tracking numberΒ so we can process your return promptly.

        11. What is MXOBOS Store Credit?

        MOXBOS Store Credit is aΒ virtual creditΒ linked to your MOXBOS account. You can use it for future purchases on our website.
        • If you choose store credit instead of a refund, it will be added to your account immediately after we process your return.
        • Store creditΒ cannotΒ be redeemed for cash or refunded to your original payment method.

        12. How will my refund be issued?

        • Refund method: Refunds will be issued to your original payment method (credit card, PayPal, etc.).
        • If you no longer have access to your original payment method, the refund will be issued asΒ MOXBOS Store Credit.
        • Processing time: Due to possible transportation delays, refunds may take an additionalΒ 3-7 business daysΒ to process.