Where does MOXBOS ship to?

We aim to deliver our eyewear to every country worldwide. A full list of countries we ship to is available in our Shipping Table.


Do you offer free shipping?

Yes! We offer free shipping on orders over $79.00 to the following countries:

DE
US
FR
GB
CA
IL
PR
NO
BR
PL
JP
AT
PT
BE
KR
MA
IT
FI
SE
CH
NZ
AU
SG
IE
ES
NL

Note: Free shipping applies to standard shipping only. No coupon code needed - discount applies automatically at checkout for qualifying orders.


Can I combine multiple orders into one shipment?

Yes, if your total order quantity is 4 pairs or fewer and you didn't use any vouchers or promotions, you can combine your orders into a single shipment. We'll also refund part of the shipping fee.

To combine orders, simply send an email to Contact MOXBOS with your order numbers before checking your package status.


Can I ship my order to a different country from my billing address?

Yes, you can! Simply ensure that the shipping address you provide is where you'd like your glasses to be delivered.


What should I do if my package is damaged?

If your package arrives damaged, please immediately Contact MOXBOS. We'll assist you in getting a replacement pair as quickly as possible.

Important: Please do not discard any packaging materials as we may require photos of the damaged package for our records.


What does "SPH" (Sphere) mean on my prescription?

SPH stands for Sphere. It indicates your main nearsightedness (myopia) or farsightedness (hyperopia) correction.

  • Minus sign (-) : Nearsightedness (e.g., -2.00).

  • Plus sign (+) : Farsightedness (e.g., +1.50).

  • 0 or Plano (PL) : No significant nearsightedness or farsightedness in that eye.


What are "CYL" (Cylinder) and "AXIS" for?

These work together to correct astigmatism:

  • CYL (Cylinder): Measures the amount of astigmatism. It's a number with a + or - sign (e.g., -0.75, +1.25). 0 or blank means no astigmatism.

  • AXIS: Indicates the orientation or angle (in degrees) of the astigmatism correction. It ranges from 0° to 180° (e.g., 90, 180). If CYL is 0, AXIS is usually blank.


What is "ADD" (Addition) on my prescription?

ADD stands for Addition. It's the extra magnifying power added to your distance prescription (SPH) specifically for near vision tasks (like reading or using a phone).

  • It's always a positive number (e.g., +1.00, +2.50).

  • Only needed for multifocal lenses (progressives, bifocals, reading glasses). Single vision distance lenses won't have an ADD.


Why is "PD" (Pupillary Distance) important? What is it?

PD is your Pupillary Distance. It's the distance (in millimeters - mm) between the centers of your pupils.

  • Crucially Important! Ensures the optical center of each lens aligns perfectly with your pupil for clear, comfortable vision.

  • Typical adult range: 54mm - 74mm.

  • Sometimes given as Monocular PD (e.g., 32/33), meaning the distance from the bridge of your nose to each pupil center.

  • Please provide an accurate PD (either binocular like 64 or monocular like 32/33)! An incorrect PD can cause eye strain, headaches, or blurry vision.


What are "Prism" and "Base"? When are they needed?

Prism and Base are used to correct eye alignment or focusing issues (like double vision, strabismus, or severe eye strain).

  • Prism: The amount of prismatic correction needed, measured in prism diopters (denoted by Δ, e.g., 1.5Δ, 3Δ).

  • Base: The direction the thickest part (base) of the prism is placed:

    • BU - Base Up

    • BD - Base Down

    • BI - Base In (towards the nose)

    • BO - Base Out (towards the ears)

  • Note: Prism is only present in specific prescriptions prescribed by an eye doctor to address particular vision problems. Precision in manufacturing is critical.